×
321
Fashion Jobs
ON TIME SOLUTIONS
Mnc Plastic Industry is Hiring Production Manager (Plastic)
Permanent · Bengaluru
HALONIX TECHNOLOGIES
Area Sales Manager/Territory Manager - Institutional Sales
Permanent · Dehradun
GOKALDAS EXPORTS
Manager - Warehouse (Apparel / Garment Background)
Permanent · Bengaluru
ADIDAS
Director - Finance fp&a Fsf
Permanent · CHENNAI
ADIDAS
Manager Digital Analytics - Product
Permanent · GURUGRAM
ADIDAS
Senior Technology Consultant
Permanent · GURUGRAM
RJCUBE STAFFING SOLUTIONS
Production Manager - Upholstery (Leather & Fabrics) For Greater Noida
Permanent · Greater Noida
RJCUBE STAFFING SOLUTIONS
qa/qc- Garments-Woven/Knits For Garments Buying House, Noida
Permanent · Noida
NIKE
Information Security Risk Analyst (Grc) – Cis
Permanent · Bengaluru
RJCUBE STAFFING SOLUTIONS
qa/qc- Garments (Jersey, Etc) For Garments Buying House, Noida
Permanent · Noida
ZEN TECHNO ENGINEERING PVT LTD.
Production Manager
Permanent · Pune
ADIDAS
Manager Buying & Planning Operations
Permanent · GURUGRAM
ADIDAS
Product Owner Data Foundations
Permanent · GURUGRAM
ADIDAS
Senior Product Owner
Permanent · GURUGRAM
ADIDAS
Product Owner
Permanent · GURUGRAM
CROCS
Associate Demand Planner
Permanent ·
CROCS
HR Manager
Permanent ·
BRIDGING TALENTS
Quality Control Manager ii Retail Fashion Brand ii Jaipur / Bangalore
Permanent · Bengaluru
ALLEGIS GROUP
Opening For Sales Manager - Chennai & Kolkata
Permanent · Chennai
IDFC FIRST BANK
Opening For Area Sales Manager - Corporate Salary Mumbai
Permanent · Mumbai
TATA AUTOCOMP
Opening For Production Head at Chinchwad Plant
Permanent · Pune
THE BANYAN HR CONSULTS
Regional Sales Manager For Women's Wear Garments CO For Delhi & Ncr
Permanent · National Capital Region
Published
Feb 5, 2018
Reading time
2 minutes
Share
Download
Download the article
Print
Click here to print
Text size
aA+ aA-

Matchesfashion links with Rant & Rave for real-time customer feedback

Published
Feb 5, 2018

Matchesfashion.com has announced a new global partnership with customer engagement specialist Rant & Rave intended to gather customer feedback in real-time across various channels.


Matchesfashion



Rant & Rave is a major real-time customer engagement tech specialist with Matchesfashion set to use the 'Rant & Rave for Salesforce' product globally. 

It moves the luxury e-tailer away from needing to gather survey-led feedback and should “place the customer at the centre of its journey, allowing the brand to understand what its customers really think about its experience, and how to improve it.”

And finding out what customers think is both increasingly important and increasingly difficult. Matchesfashion currently delivers to 176 countries, which makes reaching its wide customer base via surveys no easy task. Yet in a world where rivals such as Yoox Net-A-Porter and Farfetch are expanding fast and investing heavily in growth, it’s a task that has to be faced and the business can’t afford to fall behind.
 
“Our partnership with Rant & Rave will enable us to understand what customers really think about their experience with our brand and shape it accordingly,” Ines Lareo, Matchesfashion’s Customer Experience Director, said. “Listening to customers goes beyond just running surveys, it’s about capturing the most important part – their sentiments and feelings.” 

As mentioned, previously the retailer captured customer feedback via a single delayed multi-question survey “which meant that feedback volumes were low and the insights gathered [were] limited.”

The new system will allow for multi-channel feedback via email, SMS, website and mobile app, “capturing customers’ emotion in their own words and native language, at the key moments of their journeys that matter most to them.”

Copyright © 2023 FashionNetwork.com All rights reserved.