E-commerce: ShowroomPrivé becomes accessible to the deaf and hearing impaired
The private sales site and its customer service department will henceforth be accessible for the deaf and hearing impaired through its new service, Deafiline.
The service should allow these customers to contact the company’s customer service through instant messages or video conversations, bypassing the normal challenge presented by telephone hotlines for people with hearing problems.
"For a long time we were looking for a solution adapted to our member community with hearing problems," said Thierry Petit, co-CEO of Showroomprive.com. "This service fits perfectly with our desire to personalize our customer service."
In 2013, ShowroomPrivé generated a turnover of 350 million euros. The site boasts 300 sales per month at prices with average reductions of 70%.
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