Walmart India launches GST toll-free helpline

By

Maverick Martins

Published
Jun 8, 2017

Walmart India has launched a toll-free helpline number for all the ‘kiraana’ and other reseller members to help them transit smoothly into new tax laws. The helpline is to ensure minimum disruptions in business, with the roll out of GST from 1st July, the company said this in a statement today.

“At Walmart India, our teams are working diligently to be 100% GST ready in time and we remain committed to help our partners in the whole process for a win-win and smooth transition to the new tax regime. Our toll-free helpline service network is an innovative and a pioneering initiative on GST and will be an important catalyst in the eco-system, said Krish Iyer, president and CEO, Walmart India.

"GST will positively impact the informal sector and will help unleash new entrepreneurial energy. We’re confident that small reseller and kiranas will be able to scale up their businesses significantly. With the customer at the heart of everything we do, this initiative will ultimately lead to a positive impact on our customers as we emerge with a streamlined process both at the back-end and the front-end,” he added.

The toll-free helpline based in Noida has a built-in capacity to handle over 2,500 queries a day with services available in Hindi, Telugu, Punjabi, Marathi and English.