Snapdeal strengthens customer support network with centre in Shimla
Jul 24, 2020
Snapdeal, India’s value-focused online marketplace has strengthened its customer support network with the opening of a new customer care centre in Shimla, Himachal Pradesh.
With this new facility, Snapdeal aims to deepen it’s connect with its customers across the country especially the non-metro cities as majority of its customers and sellers come from these cities.
The company has witnessed a sharp recovery in its business with shipment volumes reaching above pre-Covid-19 levels. Categories like casual wear, small appliances, home decor, work from home essentials have witnessed a surge in demand over the last three months.
Commenting on the opening of its customer care centre, a Snapdeal spokesperson in a statement said, “The decision to locate our new call centre facility in Shimla is part of our on-going efforts to create more employment and enterprise opportunities outside the metro cities. We believe that the increasing digitalisation and improved connectivity offers the right impetus to stimulate economic activities in smaller cities, which will ensure that the gains from the growth of e-commerce are spread all over the country.”
Snapdeal claims to have added over 20 million new customers and 75,000 MSMEs as new sellers in the last 12 months. It currently has more than 500,000 registered sellers on its platform.
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