Flipkart partners with NSDC to train delivery staff
today Aug 12, 2019
Walmart-owned Flipkart has partnered with National Skill Development Corporation's Logistics Sector Skill Council (LSC) to train its delivery staff to boost its customer experience.
Through this partnership, Flipkart will start a training program, in collaboration with LSC, to trains its supply chain workforce across the country.
The training program includes preparing for delivery, understanding local transportation laws and regulations and getting knowledge of end-to-end supply chain.
Additionally, the workforce will also be trained on necessary soft skills to interact with customers better through behaviour-focused sessions.
Commenting on the partnership, senior vice president of Flipkart’s logistics arm Amitesh Jha in a statement said: "As a committed player, we at Flipkart understand the importance of having not only trained workforce but giving them a path to grow, thereby empowering the entire ecosystem. Our industry-best training modules co-created with the Logistics Skill Sector Council would help our strong supply chain workforce build capabilities across domains of product delivery and customer experience.”
T S Ramanujam, CEO at LSC added: "We hope this (partnership) inspires other big players, who employ a large number of delivery executives, to similarly create opportunities for their growth and success. Our combined efforts could go a long way towards creating an organised sector from India's logistics workforce.”
Flipkart, which currently delivers over one million shipments daily, has co-developed this training module along with the LSSC.
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