Innovations continue at Amazon, virtual customer service launched in India

By

Maverick Martins

Published
Aug 10, 2017

US based e-commerce major Amazon continues to invest heavily on innovations and in line with that the company has launched its Virtual Customer Service (VCS) model in India to give employment to qualified and skilled candidates through ‘Work from Home’ concept.
 

 
Last month Amazon Senior Vice President and Country Manager (India) Amit Agarwal had said that the company will continue to invest in infrastructure, innovation, and technology.
 
Over the last few weeks the company has been very aggressive in India and has added two fulfillment centres one each in Uttar Pradesh and Madhya Pradesh. The company has also expanded its innovative Local Finds service which enables sellers to sell second hand goods on the platform to 3 more cities.

Amazon is going all out in its fifth year in India by expanding infrastructure and bringing in solutions to enhance consumer and seller experience to overtake local rival, Flipkart.
 
VCS has currently been launched in Hyderabad, Pune, Coimbatore and Noida and is hiring for entry level job opportunities along with opportunities for Team managers and Group Managers in these cities, the company said in a statement.
 
Talking on the launch of the VCS initiative, Priti R, Director Talent Acquisition APAC, Amazon said, “We are an employer of choice, because of our relentless focus on employees. As an employee friendly company, we believe in opening comfortable channels of employment to people and VCS is an opportunity for those who are unable to come to office every day due to personal reasons but are passionate about their work. We hope that this initiative will help many people resume their career and find an earning with the comfort of being at home.”
 
With this initiative Amazon aims to provide and enhance an effortless, rapid, and proficient support experience to customers. The Virtual Customer Service would help reduce customer effort, make it simpler to detect and quickly escalate problems, the company said.